FAQs

If you are a staff starting a new or renewal contract, it takes 1 – 2 working days from the start of your NetID activation for the Library to receive your particulars from other University offices. Please try accessing the Library’s databases/e-resources the next day.

In addition, you are also recommended to:

      1) Verify that your account is valid (e.g. not expired upon graduation)​

      2) Ensure your NetID and password are correct ​

      3)  Access all Library-subscribed resources through PolyU Library database page    ​

      4) Check if there is any service suspension of the database or e-resource platform​

      5) Clear your browser cache and cookies or access the databases/e-resources using a private browsing window​

      6) Use another device to see if the issue is device-specific

If the problem persists, please provide the corresponding screen captures via the Online Form for further assistance.