What can I do if I saw the error message "you can only check in/unlock the door when you are near the reserved room and have enabled Bluetooth on your mobile phone" while I am checking in the rooms or studios via the PolyU Library Mobile App?

Answered By: Systems and Digital Services (LIB)
Last Updated: 10 Nov 2023Views: 12

The PolyU Library Mobile App applies location-based service to locate the requester's position in the Library. Make sure you do the following before starting the check-in process:
  1. Enable Bluetooth and location tracking service for the PolyU Library Mobile App; and
  2. Arrive at the reserved room or facility.