After I have updated my EndNote to the latest version, my collaborators are unable to open the EndNote library I have shared with them. What can I do?


EndNote libraries created using EndNote X9.3 or later versions (including EndNote 20) cannot be opened with earlier versions of EndNote. You will see this message before updating your EndNote:


To allow your collaborators to be able to view your EndNote library, you can consider any of these solutions:

  • Ask your collaborator to update their EndNote to version X9.3 or later versions.
  • Re-install your EndNote using the package provided from the Library webpage, which is EndNote version X9.0 for Windows. Do not click on "upgrade" if you are prompted to do so.
  • Consider sharing your references using the following ways:


For more details, please refer to our online guide for EndNote

EndNote Tab