EndNote FAQs

This may be due to broken linkage between your EndNote library and the Word document. Try steps below: 

1. Launch both of your EndNote library and the Word document, and switch to EndNote 21 tab in MS Word.
2. Click on Update Citations and Bibliography.

If the steps provided above do not work, please make sure your Word document does not contain any track changes, and then double check the following setting:

1. In EndNote, click on Edit. (For Mac user, click on EndNote next to the apple icon).
2. Select Preferences... to open EndNote Preferences window.
3. Click on Temporary Citations on the sidebar.
4. Make sure the Temp Citation Delimiters are set as { and }.
5. In MS Word, click on Update Citations and Bibliography in EndNote 21 tab.

  For more details, please refer to our online guide for EndNote.  

If you encounter problematic field codes or other formatting problems in your Word document, such as missing references in the list, it could be due to document corruption. Please refer the steps provided in Clarivate's EndNote FAQ.

Points to note:

• When field codes are damaged, copying and pasting the content may transfer the issues as well. You can verify this by opening a new blank document and checking if you can insert the citations correctly
• Ensure that "Track changes" is turned off and set to "No Markup" before updating the citations
• For step 7 in the provided link, keep on clicking "Insert" or "Ignore" until the end, do not click "Cancel"

If the problem persists, please contact Clarivate Support for further assistance.

• Technical Issues