Question

I cannot complete the installation process when upgrading to the newest version of EndNote. What can I do?

Answer

This may be due to incompatibility of programs during installation. Please try the steps below:

  1. Select Custom when installing EndNote.
  2. Uncheck the box Install Direct Export Helper, and then proceed installation.
  3. Run "Risxtd.exe" file under C:\Program Files (x86)\EndNote 20. If you cannot find this file, please download the Direct Export Helper file here, place it to C:\Program Files (x86)\EndNote 20 and run it again. 

 

 

For more details, please refer to our online guide for EndNote.


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